The centre was created as a result of the activities of the Bwafwano Central Board. The centre was supported by ZAA-ICT and obtained a grant from the Netherlands Embassy in Lusaka for the centre’s equipment.

  • Type of telecentre: non-governmental
  • Status: in operation
  • Contact person: Ms Joyce Mukando
  • Contact details (email): This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Address: Mporokoso Bwafwano Central Board, 72 Chishima Road, Mporokoso
  • Postal address: P.O Box 470011, Mporokoso
  • Province: Northern Province
  • Country: Zambia
  • Geographical setting: rural




1. Socio-economic Context 

  1. Coverage: Mporokoso District level
  2. Project: Integration of ICTs into Mporokoso Bwafwano Central Board: Bwafwano Telecentre + 4 satellites in district
    • Start of project: 2008
    • Funding by: own resources/Int. NGOs/Netherlands Embassy Zambia
    • Pilot initiative
  3. Languages spoken in district: Bemba, Namwanga, Lungu, Mambwe,Tabwa, Bisa and English

2. Institutional Context 

  1. Ownership of telecentre: Governance/Management by NGO
  2. Participation
    • Community participation in the planning/implementation of telecentres: Yes
    • Women participation: Yes
  3. Human Resource Management (HRM) – Paid staff: Yes
  4. Telecentre has staff to assist the users to access information (Infomediaries): Yes

3. Financial Context 

  1. Telecentre is financially self-sustainable: Yes
  2. Telecentre has a financial sustainability plan: Yes
  3. Costs: Average setup costs for one telecentre (in USD): 20,000
  4. Costs: estimate of average monthly operational costs in (USD)(power, salaries, communication, maintenance etc): 4,000
  5. Income: Average number of users at main telecentre per month: 800
  6. Sources of revenue: Membership fees, Business services, Training fees, Consultancies, Repair fees, Income from events organized.

4. Facilities 

  1. Telecentre at specific location in local community:
    • Main Telecentre: Bwafwano Central Board
    • Satellite centres: school or clinic
  2. Special housing facilities e.g. conference room): Yes (in Main Telecentre)
  3. Special security measures: Yes
  4. Access arrangements
    • for women specific: Yes
    • for disabled people: Yes
    • for Illiterate people: Yes.

5. Technology 

  1. Connectivity: Mobile phone (Prepaid)
  2. ICT applications used: Email; Internet; Computer applications; mobile phone voice calls/text messaging
  3. Renewable energy solutions applied (e.g. solar energy): No

6. Services 

  1. Specific focus of services of telecentre (or initial focus of telecentre project)
    • Access to (Local) Government services: Yes
    • Agriculture (e.g market prices): Yes
    • Health: Yes
    • Tourism: Yes
    • Learning: Yes
    • Mobile phone services: Yes
    • Training services: Yes
  2. Services provided at telecentre in order of importance:
    • Word processing
    • Photocopying
    • Printing
    • Faxing
    • Internet access
    • Scanning
    • Training - short computer courses
    • Library
    • Main line phone services
    • Market prices
  3. Services provided at telecentre in order of revenues:
    • Word processing
    • Photocopying
    • Printing
    • Training - short computer courses
    • Internet access
    • Faxing
    • Scanning
    • Main line phone services
    • Market prices
  4. Main training services provided at your telecentre:
    • Literacy training;
    • Formal education programme;
    • Basic computer/ICT skills;
    • Computer Network;
    • Web design;
    • Telecenter management;
    • Entrepreneurship (SME) development;
    • Agricultural skills;
    • Fishing skills;
    • Environment Education;
    • Nutrition and Health Education;
    • Training on craft works, painting, drawing;

7. Content (Development) 

  1. Type of Content that is provided:
    • Agricultural practices;
    • Market prices;
    • Health information;
    • AIDS/HIV information;
    • Water and Sanitation information;
    • Social welfare;
    • Tourism information;
    • (Local)Government information;
  2. Languages of content: English and (local language) Bemba
  3. Format of content:
    • Text (printed): Yes
    • Electronic text format (Word/pdf files): Yes
    • Posters: Yes
    • Presentations/extension: Yes
    • Video clips: Yes
    • Audio clips: Yes
    • Radio programmes: No
    • Drama: Yes
    • Sensitization meetings: Yes

Collaboration with information providers: 

  1. Ministry of Agriculture
  2. Ministry of Health – local hospital
  3. Office of the District AIDS Coordinating Advisor (DACA)
  4. Ministry of Community Development and Social Welfare
  5. Nongovernmental coordinating council (NGOCC) and other local NGO’s
  6. Zambia Association for Advancement of ICTs.