The African delegation, which is on a study tour of India, spent its third day on Wednesday by studying e-governance activities in southern Indian province of Karnataka. During the day, the delegates visited an integrated citizen service centre in the provincial capital city of Bengaluru.
Bengaluru, which is popularly known as the IT capital of India, is credited with running the best urban e-governance project in the country. Known as BangaloreOne, these citizen centres serve as a single window for interacting with a host of government departments. Citizens can pay their bills, taxes, receive documents such as birth certificates and even apply for a passport at any time of their convenience as these centres, 55 of them located in different parts of the city, work round the clock on all days, including Sundays and public holidays.
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The African delegation on study visit of India on Thursday wrapped up the second leg of the tour – to the southern Indian state of Karnataka – by visiting a citizen centric e-governance project in rural Karnataka.
The visit to a telecentre in a village located 45 kilometres from state capital city of Bangalore helped the delegates appreciate different kind of activities undertaken by the rural e-governance project, called Nemmadi (Nemmadi in local Kannada language means “peace of mind”. There are currently 769 Nemmadi telecentres in Karnataka. "The main idea behind the project is to bring the administration closer to the common man and have a single window for all government services at the village level,” said Jayateerth Gururaj, state coordinator for CSCs.
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