The workshop was a joint venture by CTA, InfoBridge Foundation, Zambia Association for Advanced ICT, IDRC and IICD. It took place at the Cresta Hotel in Lusaka, Zambia, 17-19 June 2008.The organizers conceived and designed the event as a breeding ground for new partnerships and collaborations. The workshop served as a platform for sharing experiences among participants and took stock of the results and impacts of the Telecentre experiences to provide a framework for upscaling in a learning mode.


The 50 participants were telecentre managers from selected African countries, telecentre and ICT4D specialists and key strategic partners from organizations supporting Telecentre initiatives in Africa and elsewhere in the developing countries.

The workshop report can be found here .

 The presentations and case studies during the workshop focused:

  • Appropriate technologies for rural Telecentres in Africa: Low-cost, easy-to-implement technology platforms, affordable and stable Internet connectivity, suitable energy solutions.
  • Appropriate demand–led content development & information services: need assessment, monitoring user satisfaction, improvement of services, well-packaged, easy-to-replicate community services, local knowledge and repackaging of information
  • Ensuring sustainability: development of a conducive (socio-economic, technical and policy) environment for Telecentres: need assessment and local setting, capacity building for Telecentre managers, affordability/accessibility by end users, appropriate business models, innovative social appropriation mechanisms, innovative ICT policy environment etc.

A number of cases of the ‘Practitioners Group’ served as the basis for the Workshop programme. These cases brought a range of different guidelines, technologies, and practices that were discussed in workshop sessions given below and from which the most appropriate solutions were selected and further elaborated.

The programme will then consist on three main sessions:
  • Problem analysis, based on main challenges and key issues identified by the participants.
  • Brainstorming & Problem solving, providing the most appropriate and feasible solutions for the identified list of challenges and key issues. Elaboration of a selected number of cases in predefined format to facilitate comparison and evaluation by participants.
  • Synthesis, in which key success (& failure) factors, appropriate models, technologies and services for sustainable Telecentres in Africa will be presented using the above elaborated cases.

The information brought together in the workshop has been shared through the SATNET website and repository.